FAQs about Koora
Everything workers and providers ask us most, in one place. Still have a question? Email hello@koora.care.
Career Passport basics
What is the Koora Career Passport?
The Career Passport is a portable, verified profile that care workers own and carry between employers. It holds the worker's identity, work rights, police certificate status, Working with Children Check, NDIS Worker Screening, qualifications, AHPRA registration, first aid, and work history. Providers who are granted access see live verified credentials, not a static PDF.
Is the Career Passport really free for workers?
Yes. Koora is free forever for care workers, with no trials, no tiers, no credit card. Workers sign up in a browser at app.koora.care and start building their Career Passport.
Who owns the data in a Career Passport?
The worker owns their passport. Workers decide which providers can see it, and can revoke a provider's access at any time with immediate effect. Providers lose visibility the moment a revocation is confirmed.
Verification
Which identity documents does Koora accept?
Koora's identity check verifies identity and Australian work rights in one step. Accepted documents are Australian passport, Australian birth certificate, Australian citizenship certificate, Medicare card (green or blue), and foreign passport. Driver's licences are not accepted because a licence proves identity but not work entitlement, and every care role requires proof of work rights.
How does Koora verify AHPRA-registered workers?
Koora administrators check the public AHPRA register and capture the registration number, profession, endorsements, conditions, and expiry. Koora covers 18 AHPRA registration types across 14 professions of the national scheme, including nursing, paramedicine, physiotherapy, occupational therapy, psychology, and pharmacy.
How does Koora handle Working with Children Checks?
Koora verifies against each state's public register where available: NSW WWCC, VIC WWCC, QLD Blue Card, SA WWCC, WA WWCC, TAS Registration to Work with Vulnerable People, and NT Ochre Card. ACT Working with Vulnerable People requires document upload. Koora records the issuing state and tracks expiry for every worker.
Does Koora conduct police checks?
Koora accepts and reviews current National Police Certificates issued by ACIC-accredited bodies, tracks issue and expiry dates, and flags certificates older than three years (the Aged Care threshold). Ordering a check inside Koora is being switched on.
Compliance and sectors
Which regulatory frameworks does Koora cover?
Aged Care Act 2024 and the Strengthened Aged Care Quality Standards for Aged Care and home care. NDIS Practice Standards and NDIS Code of Conduct for disability. National Quality Framework and ACECQA for childcare. State-specific Working with Children Check regimes across every state and territory. Privacy Act 1988 for data handling.
How does Koora track role-specific compliance?
Koora's compliance engine models every sector as three pillars: qualification, safety, and compliance. Each pillar holds alternative rule groups, and a worker passes when at least one group is fully satisfied. Rules are sector-scoped, pillar-scoped, and optionally role-scoped, so requirements tighten for clinical and educator roles. Eligibility is recomputed on every relevant event.
Which ban registers does Koora screen against?
Three live government sources: the Aged Care Sector Ban Register (ACQSC), the NDIS Commission Ban Register, and the Victorian Disability Worker Commission register. Matching uses Postgres trigram similarity at an 80% threshold, and potential matches enter an administrator-adjudicated queue for review.
What happens when a credential is about to expire?
Koora sends automated expiry notifications to workers at 90, 60, 30, and 7 days before expiry, and again on the day of expiry. Providers with passport access see the same signals in aggregate on their workforce dashboard. Expired evidence closes open requests and clears stale ban check markers automatically, so a provider never sees a worker as passing a check with expired support.
Kooka AI
What is Kooka AI?
Kooka AI is Koora's embedded compliance and career assistant. Workers use it for career coaching, credential guidance, and plain-English compliance explainers. Providers use it for compliance questions grounded in the Aged Care Act 2024, NDIS Practice Standards, and the National Quality Framework.
Which AI models power Kooka AI?
Kooka AI runs on the latest Claude models from Anthropic, stepping up to a more capable Claude model for harder compliance reasoning, with a cross-provider failover so it stays available during a provider outage. We keep Kooka on the strongest models available over time. Free workers get 25 Kooka AI messages per month; paid tiers scale accordingly.
Pricing and plans
How is Koora priced for providers?
Koora uses annual billing only. Flex is pay-as-you-go at $34 per worker per year. Starter is $400 per year and includes 10 workers. Growth is $2,600 per year and includes 50 workers. Enterprise is custom-priced with 200+ workers. Every tier gets the first worker free.
What is passport access?
Passport access is Koora's single access model: providers request access, workers approve, and the provider sees the worker's live Career Passport for as long as access stays active. The passport is a living compliance record that evolves with the worker's role and sector: Koora re-screens ban registers nightly, tracks every other credential to its expiry, and flags compliance gaps automatically. Providers get the same sensitive identity, screening, and credential data they would normally collect themselves, all in one place, without taking on the storage and tracking burden in their own systems. Extra-worker rates rise with tier because higher tiers unlock more platform features.
Why is there a per-worker rate at all?
Because real work runs behind every worker, and it does not stop at onboarding. Koora verifies identity and Australian work rights against the Document Verification Service, a trained reviewer reads every document uploaded, and from then on the Aged Care, NDIS and Victorian disability worker ban registers are re-screened overnight, expiries are tracked, and every renewal is read again. That is why the rate is per worker per year rather than a one-off onboarding fee, and why there is no setup fee on top.
Integrations
Which HRIS and ATS systems does Koora integrate with?
Koora connects to HRIS, ATS, and messaging tools via webhooks, Zapier, Make, and n8n, plus a REST API for custom workflows. Customers can use these mechanisms to integrate with Deputy, Humanforce, Tanda, Employment Hero, FoundU, Skedulo, Workday, SAP SuccessFactors, Rippling, HiBob, BambooHR, JobAdder, PageUp, Bullhorn, LiveHire, Scout Talent, Greenhouse, Lever, Workable, Slack, and Microsoft Teams. We do not have direct or native integrations with any of these systems. If you run a care management system we have not listed, tell us which one and we can scope a connection.
Security and data
Where is Koora's data stored?
All Koora data is hosted in Australian data centres. Koora uses Supabase on PostgreSQL with row-level security on every table that holds user, worker, provider, or admin data. Data in transit and at rest is protected by 256-bit encryption.
Is Koora Privacy Act compliant?
Yes. Koora is Privacy Act 1988 compliant and applies the Australian Privacy Principles. Koora's SOC 2 Type I audit was completed in July 2026 (report pending), and the Type II observation period runs through October 2026. Audit logs cover verification decisions, credential and passport status changes, administrator actions, and ban-register adjudications.