FAQs about Koora
Everything workers and providers ask us most, in one place. Still have a question? Email hello@koora.care.
Career Passport basics
What is the Koora Career Passport?
A portable record care workers own and carry between employers. It holds identity, work rights, screening checks, qualifications, registrations, first aid, and work history.
What does a provider see in a Career Passport?
Role requirements, gaps, expiry dates and each credential’s actual review or verification status, including who performed the check. Koora also continuously screens the ban registers.
Who reviews the documents in a Career Passport?
A trained Australian reviewer reads the documents once the worker shares their passport, or when the organisation adds Crew.
Is the Career Passport really free for workers?
Yes. Koora is free forever for care workers, with no trials, no tiers, no credit card. Workers sign up in a browser at app.koora.care and start building their Career Passport.
Who owns the data in a Career Passport?
The worker. They decide which providers can see their passport and can revoke access at any time, with immediate effect. Records an organisation supplied itself stay in its own space, and the worker can always see what any organisation holds on them.
Verification
Which identity documents does Koora accept?
Australian passport, birth certificate, citizenship certificate, Medicare card, or foreign passport. One check verifies identity and Australian work rights together. Driver's licences are not accepted: a licence proves identity but not work entitlement.
How does Koora verify AHPRA-registered workers?
Against the public AHPRA register. Koora administrators capture the registration number, profession, endorsements, conditions, and expiry, across 18 registration types and 14 professions of the national scheme.
How does Koora handle Working with Children Checks?
Verified against the public state lookup in Victoria, Queensland, WA, Tasmania and the NT. NSW and SA checks and the ACT Working with Vulnerable People card are reviewed from the document the worker uploads. Koora records the issuing state and tracks expiry for every worker.
Does Koora conduct police checks?
Koora accepts current National Police Checks (Nationally Coordinated Criminal History Checks) from ACIC-accredited bodies. Issue and expiry dates are tracked, and checks more than three years old (the Aged Care threshold) are flagged. A trained Australian reviewer reads the check result once the worker shares their passport, or when the organisation adds Crew.
Compliance and sectors
Which regulatory frameworks does Koora cover?
The major frameworks across Aged Care, Disability, and Childcare: the Aged Care Act 2024 and Strengthened Quality Standards, the NDIS Practice Standards and Code of Conduct, the National Quality Framework, every state's Working with Children Check regime, and the Privacy Act 1988.
How does Koora track role-specific compliance?
With a rules engine, recomputed on every relevant event. Each sector is modelled as three pillars (qualification, safety, compliance), rules can be role-scoped so requirements tighten for clinical and educator roles, and a worker passes when a rule group is fully satisfied.
Which ban registers does Koora screen against?
Three live government sources: the Aged Care Sector Ban Register (ACQSC), the NDIS Commission Ban Register, and the Victorian Disability Worker Commission register. Fuzzy matching on the worker's legal name catches spelling variations, and potential matches go to an administrator for adjudication.
What happens when a credential is about to expire?
The worker is notified at 90, 60, 30, and 7 days out, and on the day. Providers with passport access see the same signals on their workforce dashboard, and expired evidence clears automatically, so no worker shows as passing a check on expired support.
Kooka AI
What is Kooka AI?
Kooka AI is Koora's embedded compliance and career assistant. Workers use it for career coaching, credential guidance, and plain-English compliance explainers. Providers use it for compliance questions grounded in the Aged Care Act 2024, NDIS Practice Standards, and the National Quality Framework.
Which AI models power Kooka AI?
Leading commercial models, kept on the strongest available over time, with every answer grounded in your sector's regulations. Workers get 25 messages a month included; provider plans share a monthly credit pool across the organisation.
Pricing and plans
Can I audit my workforce for free?
Yes. Start with the free AI-assisted CSV audit, no account needed. AI matches your columns and roles, then the compliance engine checks the records against role requirements and shows the gaps. Sign up free to add proof documents for the full audit. AI reads credential details and dates for your team to review. Both audits are free, with Australian AI processing and no model training on your audit data. Review the results and costs before confirming the import and starting tracking. Your first five workers are free of passport-access charges.
How the two free audits workHow is Koora priced for providers?
Flex and Pro have the same annual worker rate, collected monthly as workers join or renew. Pro adds a monthly platform fee for integrations and additional features. Enterprise is a 12-month committed book, quoted on a call and invoiced annually. The first five workers are free of passport-access charges.
Full details on the pricing pageWhat is passport access?
Koora's single access model: a provider requests access, the worker approves, and the provider sees the live Career Passport while access stays active. Ban registers are re-screened daily, every other credential is tracked to its expiry, and compliance gaps are flagged automatically.
Why is there a per-worker rate at all?
Real work runs behind every worker, and it does not stop at onboarding: identity and work rights verified, credentials checked at source where a register exists, ban registers re-screened overnight, expiries tracked. Document review is your team's to do on the platform, or Crew's as an add-on.
See the pricing pageIntegrations
Which HRIS and ATS systems does Koora integrate with?
Koora provides a workforce API, webhooks and scheduled file delivery with Pro, Enterprise and agency accounts. We work through your recruitment, HR, rostering and notification workflows with you. Supported actions depend on your vendor’s API, exports and permissions. Direct integrations are scoped on demand; a logo does not mean a ready-made connector.
Security and data
Where is Koora's data stored?
Sensitive compliance and identity data stays in Australia and is never transferred overseas. The database, authentication, storage, edge functions and identity verification all run in AWS Sydney (ap-southeast-2). Koora does use overseas providers for functions like email, AI, analytics, error monitoring and telephony, and none of them holds it; the current register is in our trust centre. Row-level access controls apply on every table that holds personal data, and data in transit and at rest is protected by 256-bit encryption.
Is Koora Privacy Act compliant?
Yes. Koora is Privacy Act 1988 compliant and applies the Australian Privacy Principles. Audit logs cover verification decisions, credential and passport status changes, administrator actions, and ban-register adjudications.
Does Koora have a SOC 2 report?
Yes. Koora's SOC 2 Type I report was issued in September 2026 with an unqualified opinion and no exceptions noted, examined by Advantage Partners against the Security trust services criteria as at 20 July 2026. A Type I opinion covers how the controls are designed at a point in time. The Type II observation period, which tests how they operate across a window, runs to 21 October 2026. The report is restricted-use, so we share it with customers and prospective customers through the trust centre rather than publishing it.
Request the report in the trust centre