Product support
For help with your account, the app, a credential, or anything that is not working the way you expect, email support@koora.care. We usually reply within two business days.
Inside the app you can also report a bug from Settings, which sends us the details we need to look into it quickly.
General enquiries
For sales, partnerships, media, or anything else, email hello@koora.care or call us on 02 8359 0158.
Privacy requests and complaints
To access, correct, or delete the personal information we hold about you, or to make a privacy complaint, email privacy@koora.care. We respond to privacy requests within 30 days, as the Privacy Act 1988 (Cth) requires.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints. How we handle personal information is set out in our privacy policy.
Protected disclosures
If you need to raise a protected disclosure, including a disclosure under the Aged Care Act 2024, we have a separate, confidential channel. See our whistleblower disclosures page for how it works and how to reach us at whistleblower@koora.care.
Service status
Current service status and any incident history are at status.koora.care.
Security and trust
Our security posture, sub-processors, and compliance documentation are in our trust centre at trust.koora.care.
Sensitive compliance and identity data stays in Australia and is never transferred overseas. Koora uses overseas providers for functions like email, AI, analytics and error monitoring, and none of them holds it.