Product support
For help with your account, the app, a credential, or anything that is not working the way you expect, email support@koora.care. We usually reply within two business days.
Inside the app you can also report a bug from Settings, which sends us the details we need to look into it quickly.
General enquiries
For sales, partnerships, media, or anything else, email hello@koora.care or call us on 02 8359 0158.
Privacy requests and complaints
To access, correct, or delete the personal information we hold about you, or to make a privacy complaint, email privacy@koora.care. We respond to privacy requests within 30 days, as the Privacy Act 1988 (Cth) requires.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints. How we handle personal information is set out in our privacy policy.
Protected disclosures
If you need to raise a protected disclosure, including a disclosure under the Aged Care Act 2024, we have a separate, confidential channel. See our whistleblower disclosures page for how it works and how to reach us at whistleblower@koora.care.
Service status
Current service status and any incident history are at status.koora.care.
Security and trust
Our security posture, sub-processors, and compliance documentation are in our trust centre at trust.koora.care.