Ten weeks ago we opened V1 and said we were onboarding our first customers. The first customers said the same three things. A worker's passport should not wait on a review to exist. A provider should see the audit before paying for it. And the price needed to be one number. Here is what changed.
A Career Passport exists as soon as the credentials add up
At launch a passport waited in a review queue. Now the compliance engine tests every credential you supply against what your roles require, and your verdict updates the moment a credential is date-complete. That verdict is engine-checked. Each credential still carries its own status, and it stays "Not yet checked" until someone has looked: a person reviews your own uploads once you share your passport or a provider requests access, and a workplace's own records are reviewed where the workplace does it or where Crew, the paid review add-on, is attached. Three words describe the result on every screen: Reviewed, Verified, and Verified and monitored. Verified is reserved for checks against an authoritative register: identity and work rights, AHPRA, state Working with Children Check portals, teacher registration, and the ban registers, which are the only credentials monitored today.
Claim the record a workplace already holds about you
Providers import their workforce, so a record about you may exist before you do. You now sign up with any email, verify your identity once, and the record joins your Career Passport on its own; Koora matches the verified legal name and date of birth, the code in the workplace's email completes it, and a mismatch goes to a person at Koora rather than silently binding. The join is the passport: a claimed record builds your sectors, roles and states, the documents the workplace holds count as evidence, and the passport page lists exactly what would show you as Compliant to that workplace. Nothing the workplace holds moves onto your own passport until you choose to adopt it, and an organisation with several services asks once, on one sheet.
The audit runs before you pay
The workforce import was rebuilt end to end: your file, match your data, your records, audit, cost and send. The audit runs worker by worker before anything is sent, with ticks for what you hold and crosses for what is missing, judged on the records your organisation supplies. Typed records count where the number is the checkable evidence, AHPRA, WWCC, teacher registration and NDIS clearance; where the document is the evidence, the row says so until the file is attached. Records that arrive from another system are treated as already reviewed, and they stay your organisation's whoever the worker is. Existing workers whose records are complete at import get 50% off their seat for year one. No gaps, no gap rates.
One decision per credential, and a queue that says whose turn it is
A worker's page shows two things about a person and never blends them: the engine's verdict, and, only while your organisation still owes a decision, Review needed. The Compliance queue is the first tab on Workforce: review, sighting, missing details and ready, in one place, on every plan, because it is your organisation's own evidence work. Review evidence with Approve, Approve with edits or Decline. A register check you make reads "Verified by your organisation" with the date; a document sighting reads "Reviewed by" the person who did it. Koora pre-clears the credentials. The legal responsibility for who you engage stays with you.
One price
V2 replaced the launch bundles with a seat: passport access is priced per worker per year, collected on a monthly invoice on the Australian 1st, and the first five workers are free across the whole organisation for the life of the account. On 30 September the card came down and lost its steps. Flex and Pro share one seat at $22 per worker per year, flat at any book size. Pro adds $50 a month for the integrations: workers synced in from your HR system, compliance updates pushed out, the workforce API and webhooks, and a bigger Kooka AI pool. Enterprise commits a book of 250 or more for 12 months at a lower flat rate, quoted on a call. An organisation pays once per worker, however many of its services track them. Crew is $24 for the first review plus $18 per worker per year, an add-on on every plan. Register Upload, the childcare register workflow (who to sight, what's due, and the upload file for the National Early Childhood Worker Register), is included on every plan. Every price includes GST. Current numbers are always on the pricing page.
Integrations, on Pro
The workforce API and webhooks moved from Enterprise to Pro in August. Since then: credentials by API as a file or a typed record, a completeness read, a sync-file channel that lets any HR system drop a roster export for an admin to review, and events for claims, seats, adoption and disputes. The API reference lives in the app under Integrations, and the breaking changes are listed below with their dates.
Kooka AI, from day one
Kooka AI opens on your first sign-in. It now says plainly what leaves Australia: chat and voice go to overseas providers with your first name and a summary of your Career Passport; identity, police, health and screening data stay in Australia and are never sent. Credit packs cost the same on the web, the App Store and Google Play.
Where we are
Koora's SOC 2 Type I report was issued in September 2026, as at 20 July 2026, examined by Advantage Partners against the Security trust services criteria, with an unqualified opinion and no exceptions noted. It is available to customers and prospective customers through the trust centre; the Type II observation window is under way. Sensitive compliance and identity data stays in Australia and is never transferred overseas.
The worker marketplace is gone; we wrote up why. If something here is wrong or confusing, support@koora.care reaches a human. We're here to uplift care.