NDIS Worker Orientation Module: what it is and how to do it
Quality, Safety and You is the free NDIS orientation module most disability employers expect new workers to complete. Here is what it covers.
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If you are starting work in disability support, one of the first things an employer will ask you to do is complete the NDIS Worker Orientation Module. It is quick, free and useful, and it is easy to confuse with screening. This guide explains what it is and where it fits.
What it is
The module is called Quality, Safety and You. It is a free online course from the NDIS Quality and Safeguards Commission that introduces workers to the rights of people with disability and a worker's responsibilities under the NDIS Code of Conduct. You can access it through the Commission's online learning portal.
- It takes about 90 minutes.
- It is free.
- It provides a certificate of completion you can keep and share.
It covers the foundations: the NDIS Code of Conduct, supporting choice and control, preventing and responding to harm, and working within a worker's role.
It is orientation, not screening
This is the key distinction. The orientation module is training, not a background check.
The module does not replace screening
Completing Quality, Safety and You does not satisfy the NDIS Worker Screening Check. Screening is a separate suitability assessment that includes a national criminal history check. You need both: the screening clearance to be allowed to work in risk-assessed roles, and the module as part of your orientation.
For the screening side, see NDIS Worker Screening Check: a state-by-state guide.
Where it fits in onboarding
For a new disability support worker, the usual sequence is:
- Get your NDIS Worker Screening Clearance (the suitability check).
- Complete the NDIS Worker Orientation Module (Quality, Safety and You).
- Add first aid and CPR and any role-specific training.
For the full path into the role, see how to become a disability support worker.
Authoritative sources
- Worker Orientation Module (NDIS Quality and Safeguards Commission)
- NDIS Commission online learning portal
- NDIS Worker Screening Check
Keeping the certificate with you
The completion certificate is a credential you will be asked for again at your next role. Koora checks it against what your roles require and keeps it on your Career Passport alongside your screening and training, so you assemble it once and share it with any provider that uses Koora, rather than hunting for the certificate each time you change jobs. A person reviews the certificate once you share your passport with a provider or a provider asks for access.
Frequently asked questions
What is the NDIS Worker Orientation Module?
Quality, Safety and You is a free online module from the NDIS Quality and Safeguards Commission. It introduces the NDIS Code of Conduct and a worker's responsibilities to the people they support. It takes about 90 minutes and provides a certificate of completion.
Is the orientation module a screening check?
No. It is a training and orientation module, not a background check. It sits alongside the NDIS Worker Screening Check, which assesses suitability and includes a criminal history check. It does not replace screening.
Who needs to complete it?
Most disability employers ask all workers who deliver NDIS-funded supports to complete it, and often supervisors and staff who handle participant information as well. It is widely treated as a standard part of onboarding.
This is general information, not compliance advice. Always confirm requirements with the relevant regulator, and remember that providers keep the legal responsibility to sight credentials and decide who can work.
We work hard to keep everything accurate, and our compliance engine keeps up with the rules as they change. Even so, we might get a detail slightly wrong or miss something. No one's perfect. If you think something here needs updating, email us at resources@koora.care. We would genuinely rather know, because we all do better when we help each other get it right.
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