Code of Conduct for Aged Care
The expected behaviours for Aged Care workers and providers, enforceable through banning orders.
The Code of Conduct for Aged Care sets out how Aged Care workers, providers and their governing persons are expected to behave. It covers treating people with dignity and respect, acting with care and skill, being honest, protecting against abuse and neglect, and taking action where there are concerns.
For workers, the Code applies to you while you deliver Aged Care, regardless of how you are engaged. The Aged Care Quality and Safety Commission can investigate breaches and, in serious cases, issue a banning order that stops you from working in the sector. Those orders appear on a public register that employers check.
For providers, the Code is part of your obligations under the Aged Care Act. You are expected to make sure staff understand it, to support a culture where concerns can be raised, and to act when conduct falls short. The Commission can take action against providers as well as individuals.
Koora reviews screening and checks the relevant ban registers as part of keeping a Career Passport current, while the provider keeps the legal duty for conduct and compliance.
This is general information, not compliance advice. Always confirm requirements with the relevant regulator, and remember that providers keep the legal responsibility to sight credentials and decide who can work.
We work hard to keep it accurate, but the rules change and we will not always get every detail right. If you think something here needs updating, email us at resources@koora.care. We would genuinely rather know, because we all do better when we help each other get it right.
The Aged Care Code of Conduct and banning orders
What the Aged Care Code of Conduct requires, what a banning order is, and the provider duty to check the register of banned and restricted workers before and during employment.
Read guideAged CareAged Care worker screening requirements in 2026
From 1 November 2025, every Aged Care worker needs a police certificate under three years old or an NDIS Worker Screening Clearance. Here is what the rules require.
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