Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the body that registers, monitors and assesses Aged Care providers in Australia. It runs the accreditation and audit process, handles complaints, and enforces the rules that providers must meet to keep delivering funded care.

For providers, the Commission is the organisation you answer to. It assesses performance against the Strengthened Aged Care Quality Standards and can take action where care falls short. It also administers the Code of Conduct for Aged Care and can issue banning orders that stop a worker or governing person from working in the sector. Those orders sit on a public register that providers are expected to check.

For workers, the Commission sets the conduct expectations that apply to you on the job and maintains the banning order register your employer screens against. Staying on the right side of those expectations matters because a banning order can end your ability to work in Aged Care.

Koora reviews your screening and credentials and checks the relevant ban registers as part of keeping a Career Passport current. Your provider keeps the legal responsibility for compliance.