Home Care Package (HCP)
Subsidised, coordinated Aged Care support at home for higher needs, now transitioning to Support at Home.
A Home Care Package (HCP) was a subsidised, coordinated bundle of Aged Care support delivered in a person's home, aimed at older people with higher or more complex needs than entry-level CHSP could cover. Packages came in four levels, with each level funding a larger amount of care, from a little help around the house through to substantial daily support.
From 1 November 2025, Home Care Packages began transitioning to the new Support at Home program. People who held a package are moving across, so for workers and providers the practical work of personal care, domestic help and allied health support continues much as before, just under a new program structure.
For providers, the screening obligations carry through the transition. Each worker needs either a police certificate issued in the last three years or an NDIS Worker Screening Check, which are the two accepted options. AHPRA registration does not stand in for either of them. Police history is bundled into the worker screening check, so there is no separate police check to chase. The Aged Care worker screening requirements guide walks through what each worker needs.
This is general information, not compliance advice. Always confirm requirements with the relevant regulator, and remember that providers keep the legal responsibility to sight credentials and decide who can work.
We work hard to keep it accurate, but the rules change and we will not always get every detail right. If you think something here needs updating, email us at resources@koora.care. We would genuinely rather know, because we all do better when we help each other get it right.
Aged Care worker screening requirements in 2026
From 1 November 2025, every Aged Care worker needs a police certificate under three years old or an NDIS Worker Screening Clearance. Here is what the rules require.
Read guideAged CareSupport at Home: worker compliance for providers
How the Aged Care Act 2024 screening regime applies to Support at Home in-home workers, including contractors, cleaners and platform staff entering a client's home.
Read guide