Support at Home
The Aged Care in-home program that replaced Home Care Packages and short-term restorative care from 1 November 2025.
Support at Home is the in-home Aged Care program that came into effect from 1 November 2025. It replaced Home Care Packages and short-term restorative care, bringing the older streams together into a single program designed to give people more flexibility in the help they receive at home as their needs change.
For Aged Care workers, the day-to-day work looks familiar: personal care, domestic help, allied health support and assistance that keeps older people living independently. The change is mostly in how the program is structured and funded rather than what frontline workers actually do.
For providers, the shift to Support at Home lands alongside the worker screening rules that started on the same date. Every worker needs either a police certificate issued in the last three years or an NDIS Worker Screening Check, and those two are the only accepted options. Police history is already bundled into the worker screening check, so there is no separate police check to track. Keeping each worker's screening current across a community roster is exactly what Support at Home compliance is built around.
This is general information, not compliance advice. Always confirm requirements with the relevant regulator, and remember that providers keep the legal responsibility to sight credentials and decide who can work.
We work hard to keep it accurate, but the rules change and we will not always get every detail right. If you think something here needs updating, email us at resources@koora.care. We would genuinely rather know, because we all do better when we help each other get it right.
Support at Home: worker compliance for providers
How the Aged Care Act 2024 screening regime applies to Support at Home in-home workers, including contractors, cleaners and platform staff entering a client's home.
Read guideAged CareAged Care worker screening requirements in 2026
From 1 November 2025, every Aged Care worker needs a police certificate under three years old or an NDIS Worker Screening Clearance. Here is what the rules require.
Read guide