Plan Manager
Manages the funding in a participant's NDIS plan, paying providers on their behalf.
A Plan Manager looks after the financial side of a participant's NDIS plan. When a participant chooses to be plan-managed, the Plan Manager pays their providers, processes invoices, tracks the budget across support categories, and gives the participant a clear view of what funding remains. This sits between two other options: agency-managed, where the NDIS pays providers directly, and self-managed, where the participant handles payments themselves.
Plan management widens choice. Because a plan-managed participant can use providers who are not registered with the NDIS Commission, as well as registered ones, they often have more flexibility in who they work with. The Plan Manager themselves is a registered provider and is funded through the participant's plan, so it does not reduce the participant's other supports.
It is important not to confuse the roles in a plan. A Plan Manager handles money, not the coordination of supports, which is the job of a support coordinator, and not the hands-on care, which support workers provide. Whoever delivers the actual supports still needs the right screening, including an NDIS Worker Screening Check where required. Police history is assessed as part of that screening, so it is not a separate check.
This is general information, not compliance advice. Always confirm requirements with the relevant regulator, and remember that providers keep the legal responsibility to sight credentials and decide who can work.
We work hard to keep it accurate, but the rules change and we will not always get every detail right. If you think something here needs updating, email us at resources@koora.care. We would genuinely rather know, because we all do better when we help each other get it right.