CrewAdd-on

Credential review, taken off your plate.

Review documents with your own team, or let Crew work the queue. Trained Australian reviewers check the documents and record the decisions. Your organisation keeps the legal responsibility.

Get startedSee the cost

$42 per worker in year one, then $18 a year. An add-on, GST included.

What Crew checks for you
WWCC (VIC, QLD, WA, TAS, NT)Checked at the state lookup
WWCC (NSW, SA) and ACT WWVPReviewed
AHPRA registrationChecked at the register
Police check certificatesReviewed
NDIS Worker ScreeningReviewed
Qualifications and transcriptsReviewed
First aid and CPR certificatesReviewed
the ROI

Work out the cost, either way.

Slide to your workforce and your hiring.

Your team reviews in-house
≈ $13,623/year
Reading the documents$4,688
Getting in and out of it$2,344
Staying across the rules$3,060
Leave, sick days and on-costs$3,532
Review the estimate’s assumptions.See how we worked this out

50 new starters at 45 minutes each plus 200 workers' renewals at 20 minutes a year. Review arrives as interruptions, and task-switching research (UC Irvine) measures about 23 minutes to get back on task after each one; we price that at 50% on top, conservatively. Staying across the rules is two people (so leave doesn't stop review) keeping current with eight state and territory Working with Children Check regimes and three sector frameworks: an hour a fortnight each, plus a training day a year. Leave, sick days and on-costs are what employing the reviewer adds to every hour: paid weeks not worked (~18%) plus superannuation and other on-costs (~17%), 35% together. Recruiting when your trained reviewer leaves, the cost of a wrong call, and the new starter who can't be rostered while their documents wait aren't priced.

New starters opens at a quarter of the workforce, care's typical annual movement. The hourly figure is the base pay of whoever actually does the reviewing ($45 suits an administrator; review usually lands on HR leads and centre managers who earn more): leave, sick days and super are added as their own line, so the pair lands near the loaded $60 an hour the sector plans on. Slide all three to your numbers.

≈ 224 hours of someone's year, about 13% of a full-time role.

Crew reviews for you
≈ $4,800/year
First-passport reviews ($24 each)$1,200
Ongoing document review ($18/worker/yr)$3,600
Training, leave, sick days, rule-watching$0

Itemised on your monthly bill. Bringing an existing workforce across? Workers whose records come across complete skip the first-passport fee entirely: their first year is just $18.

Estimated document-review time freed up. Your team keeps oversight and workforce decisions.

The difference$8,823a year, about 65% less, with 224 hours back. Consistency, the audit trail on every decision, and where those hours came from aren't in the number.
Justin, one of Koora’s reviewers
A person behind the decision.Trained Australian reviewers
the work, taken care of

The renewal arrives. Someone reads it.

Crew checks the type, dates and name. Where an authoritative register is available, the record shows that check too. You see the decision and who made it.

Crew pre-clears. Your organisation keeps the legal responsibility for who works.

Compare the day-to-day work with and without Crew

Review always loses to urgent work

Renewals land all year and queue behind rosters and incidents. A certificate can sit unread for weeks, and nobody notices until it matters.

With Crew

Crew works your initial documents, uploads and renewals. Each decision is dated and recorded for your team to see.

The standard lives in one person

Credential fluency concentrates in whoever reviews most, and it walks out the door with them.

With Crew

Trained Australian reviewers read care credentials all day, applying one standard. Your organisation can see who checked each document and when.

Senior people doing reading work

Document review lands on HR leads and centre managers between other duties, at leadership salaries, with the interruption tax on top.

With Crew

Your team reads verdicts instead of documents. The hours go back to rostering, retention and the work only your people can do.

Variance is audit risk

Several people reviewing means several standards, and the outlier judgement is the one the assessor finds.

With Crew

One bar across the whole book, every decision recorded, dated and attributable.

how it works

We do the reviewing, on your behalf.

1

Every document lands in one place

Shared Career Passports and the records your organisation holds come into one review queue.

2

Verified where a register allows it

Register checks carry their own assurance level. Other documents are manually reviewed, including ACT Working with Vulnerable People cards.

3

Reviewed and acted on, for you

Your team sees the outcome, the reviewer and the date. Any document that needs attention has a next step.

not for everyone

When to switch it on.

Keep the reviewing with your team, or hand the queue to Crew.

Keep the queue in-house when

  • You have a resourced compliance team.
  • Your workforce is small and stable.
  • You want credential fluency inside the organisation.

Switch Crew on when

  • Compliance is a side duty.
  • The queue never stops.
  • You work across states.
  • You want someone dedicated to the review queue.
priced per worker

Itemised, per worker, on your monthly bill.

Crew is charged on top of your platform plan: the seat and platform pricing stay as they are, and the review service is an additional line.

First year
$42/worker
The $24 first-passport review plus that year's ongoing document review
Every year after
$18/worker per year
Every new upload and renewal reviewed

Bringing an existing workforce across? Workers whose records come across complete skip the first-passport fee: their first year is just $18. All prices in AUD and include GST.

See how it lands next to your plan
asked and answered

The fine print, plainly.

Is the record different when Crew does the reviewing?
No. The record, the source checks and the audit trail are identical whether your team works the queue or ours. Crew changes who does the reading, never what gets recorded.
Does Crew take over our legal responsibility?
No. Crew pre-clears the credentials; the legal responsibility for who works stays with you. In childcare, that includes your AP/NS (approved provider or nominated supervisor) sighting duties under the NQF: Crew prepares everything around that duty, and the duty itself stays with your service.
We already have checked files. What does bringing them across cost?
Workers whose records come across complete skip the first-passport fee: their first year is $18, the same as every year after.
Can we start with our own team and switch later?
Yes. Crew is an add-on on any plan, and the queue is the same queue either way. You can run it in-house first and switch Crew on when the volume outgrows your team, or bring Crew in for busy periods and take it back in quiet ones.
What does Crew actually check on a document?
The credential type, the dates, the issuing state and the name, against the worker's verified identity. Where an authoritative register exists, like a public state WWCC lookup or AHPRA, the credential is checked at source; everything else is manually reviewed. Those are two different levels of assurance and the record always says which one applies.

Try Koora on your own service.

Find your service and try Koora with your first five workers free. Or start with the workforce export you already have.

Claim your serviceTry the free workforce audit

Put the reviewing in trained hands.

Start on any plan, do the reviewing your way, and switch Crew on when you want it worked for you.

Get started

An add-on on any plan, priced per worker per year.